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As per Gartner, “More organizations are relying on process mining for its proven methods, techniques and tools which, based on available day-to-day operational data, provide an accurate model of the way of working in a format that can be understood by anybody in the organization. This improves visibility and understanding of the actual performance of business operations and processes.”

Regarding operational resilience, the report states: “The techniques underlying process mining provide a new and enhanced way to encompass the sense and model capabilities. Based on available day-to-day operational data, process mining continuously seeks and finds the relevant objective operational data. The advanced process mining algorithms then provide an accurate model of the ways of work in a format that can be understood by anybody in the organization. This ensures that everybody can be engaged in the change initiative. Furthermore, it allows for continuous adaptation and improvement because, after the adaptation, the new operational data will give insights into the new adapted way of working.

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Notes: Predicts 2022: 4 Technology Bets for Building the Digital Future, Tushar Srivastava, Marc Kerremans, Marty Resnick, Arun Chandrasekaran, Nick Jones, 8 December 2021

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